Add-On/Product Settings

• ManageEngine ServiceDesk Plus

• ManageEngine OpManager

• ManageEngine OpStor

ManageEngine ServiceDesk Plus

ManageEngine Applications Manager integrates with a web-based Help Desk and Asset Management software, ManageEngine ServiceDesk Plus.

If ServiceDesk Plus is installed in your network, you can automatically log trouble tickets for specific alarms, from Applications Manager . So, besides the provision to email, sms, and notification of alarms in other forms, the alarms can also be tracked by logging trouble tickets to ServiceDesk Plus. This helps in issue tracking.

This section describes the method in which ServiceDesk Plus Settings are to be configured in Applications Manager. Configuring ServiceDesk Plus Settings in Applications Manager can be done in two ways:

• Using REST APIs

• Using Credentials

Using REST APIs:

This feature supports Applications Manager with ServiceDesk Plus integration using SDP REST API Keys and automatic closing of tickets. Follow the steps below to configure ServiceDesk Plus Settings in Applications Manager:

• Under Admin Tab, click on ServiceDesk Settings




• Under use Rest API tab enter the ServiceDesk Plus Server Details - Name of the server and port number where ServiceDesk Plus is running




• Enter the REST API key




• Select one of the given protocols: http or https(SSL).




• Test if the connection is working and save the settings.

Using Credentials:

• Under Admin Tab, click on ServiceDesk Settings

  
  

• Enter the ServiceDesk Plus Server Details

  
  

• Enter the Name of the server where ServiceDesk Plus is running.

• Enter the Port Number of that server.

  
  

• Enter the Authentication Details of the ServiceDesk Plus Server - Login and Password.

  
  

• Enter the Email Address configured in ServiceDesk Plus. All the trouble tickets generated would be sent to that Email ID.

  
  

• Enter the Email Address from which the trouble tickets should be sent.

  
  

• Test if the connection is working and save the settings.

Logging trouble tickets:

For logging the trouble ticket to ServiceDesk Plus correctly, the following needs to be ensured:

• Incoming Mail Settings should be configured properly in ServiceDesk Plus

  
  

• ServiceDesk Plus Settings should be configured in Applications Manager.

  
  

• Mail Settings of Applications Manager must be configured.

  
  

• Log a Ticket Action should be configured

  
  

• An alarm should be associated to the Ticket Action, to log a trouble ticket to ServiceDesk Plus

ManageEngine OpManager Network Monitoring Connector

ManageEngine Applications Manager integrates with a comprehensive Network Monitoring Tool, ManageEngine OpManager. To know more about how to configure ManageEngine OpManager Network Monitoring Connector Click here.

ManageEngine OpStor SAN Monitoring Connector

ManageEngine Applications Manager integrates with Storage Device Monitoring Tool, ManageEngine OpStor. To know more about how to configure ManageEngine OpStor SAN Monitoring Connector Click here.