AdventNet ManageEngine® Applications Manager


Chapter 9.16 Add - On Product Settings

<< Prev

Home

Next >>

Add On - Products Settings

ManageEngine ServiceDesk Plus

 

ManageEngine ServiceDesk Plus is a web-based Help Desk and Asset Management software, offered by AdventNet.

If ServiceDesk Plus is installed in your network, you can automatically log trouble tickets for specific alerts, from Applications Manager . So, besides the provision to email, sms, and notification of alerts in other forms, the alerts can also be tracked by logging trouble tickets to ServiceDesk Plus. This helps in issue tracking.


This section describes the method in which ServiceDesk Plus Settings are to be configured in Applications Manager.


For logging the trouble ticket to ServiceDesk Plus correctly, the following needs to be ensured:

ManageEngine OpManager Network Monitoring Connector

 

ManageEngine Applications Manager integrates now with a comprehensive Network Monitoring Tool, ManageEngine OpManager. To know more about how to configure ManageEngine OpManager Network Monitoring Connector Click here.

 

Note: By clicking on the Jump To link in the Web Client, You can shift to ManageEngine ServiceDesk Plus or to ManageEngine OpManager Network Monitoring Connector

 

 

<< Prev

Home

Next >>

Personalize Web Client

Database Retention

 
Performance Management Solutions [ Application Management | Load Testing | Website Monitoring Service]
Copyright © 2008, AdventNet Inc. All Rights Reserved. | Product Website: www.appmanager.com