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ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is a web-based Help Desk and Asset Management software, offered by AdventNet.

If ServiceDesk Plus is installed in your network, you can automatically log trouble tickets for specific alerts, from Applications Manager . So, besides the provision to email, sms, and notification of alerts in other forms, the alerts can also be tracked by logging trouble tickets to ServiceDesk Plus. This helps in issue tracking.

This section describes the method in which ServiceDesk Plus Settings are to be configured in Applications Manager.

• Under Admin Tab, click on ServiceDesk Settings

  
  

• Enter the ServiceDesk Plus Server Details

  
  

• Enter the Name of the server where ServiceDesk Plus is running.

• Enter the Port Number of that server.

  
  

• Enter the Authentication Details of the ServiceDesk Plus Server - Login and Password.

  
  

• Enter the Email Address configured in ServiceDesk Plus. All the trouble tickets generated would be sent to that Email ID.

  
  

• Enter the Email Address from which the trouble tickets should be sent.

  
  

• Test if the connection is working and save the settings.

For logging the trouble ticket to ServiceDesk Plus correctly, the following needs to be ensured:

• Incoming Mail Settings should be configured properly in ServiceDesk Plus

  
  

• ServiceDesk Plus Settings should be configured in Applications Manager.

  
  

• Mail Settings of Applications Manager must be configured.

  
  

• Log a Ticket Action should be configured

  
  

• An alert should be associated to the Ticket Action, to log a trouble ticket to ServiceDesk Plus

ManageEngine OpManager Network Monitoring Connector

ManageEngine Applications Manager integrates now with a comprehensive Network Monitoring Tool, ManageEngine OpManager. To know more about how to configure ManageEngine OpManager Network Monitoring Connector Click here.