Alert Escalation

Using this option, you can escalate if any alert has not been attended to for a given time period. You can configure rules to send Escalation EMails about unattended alerts to the Admin or to the superior.

Alert Escalation Configuration:

• Under the Admin Tab, Click on Alert Escalation icon.

• Set the rule. For eg., Send Escalation EMail if the critical alerts of all monitors are not cleared within 2 hours. You can set rules for alerts in individual monitor groups too.

• Give the EMail ID to which Escalation EMail should be sent.

• Set the time period for which the rule should be executed repeatedly.

• By choosing not to receive duplicate escalation EMails for the same alert, you opt for optimizing the number of escalation EMails sent. For eg., If there are five critical alerts that were escalated in the first execution run (say 10 minutes), only if there is an addition of new alert or deletion of alert, the next set of alerts will be escalated in the second run. If there is no change in the environment in the next 10 minutes, ie., if the five critical alerts still remain the same, escalation EMail will not be sent.