Integrating with ServiceDesk Plus

ServiceDesk Plus is a web-based Help Desk and Asset Management software, offered by AdventNet.

If ServiceDesk Plus is installed in your network, you can automatically log trouble tickets for specific alerts, from Applications Manager . So, besides the provision to email, sms, and notification of alerts in other forms, the alerts can also be tracked by logging trouble tickets to ServiceDesk Plus. This helps in issue tracking.

For logging the trouble ticket to ServiceDesk Plus correctly, the following needs to be ensured:

• Incoming Mail Settings should be configured properly in ServiceDesk Plus

  
  

• ServiceDesk Plus Settings should be configured in Applications Manager.

  
  

• Mail Settings of Applications Manager must be configured.

  
  

• Log a Ticket Action should be configured

  
  

• An alert should be associated to the Ticket Action, to log a trouble ticket to ServiceDesk Plus